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Customer Service – Certificate


Customer Service

Certificate of Achievement

Students successfully completing this program will receive a Certificate of Achievement. This one-year curriculum provides students with the training required to fill support services positions such as a customer service representative or associate in any type of business or other organization.

What You Can Do

Description of what you can do with this program.


Earning Potential

View the Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, for Customer Service Representatives at Customer Service Representatives : Occupational Outlook Handbook: : U.S. Bureau of Labor Statistics (

Modes of Instruction
Learn more about the modes of instruction offered at John A. Logan College.

Program Details

00BUS 0021


OFT 116Keyboarding I13
OFT 135Office Language Skills3
BUS 255Customer Service3
OFT 207Computer Applications for Business3


ACC 100Business Accounting OR ACC 200 Financial Accounting I3
BUS 235Business Communication 3
MGT 112Principles of Management3
COM 115Speech OR COM 116 Interpersonal Communication3

Total Hours for Degree24

Notes and Information

Fall Only CoursesSpring Only Courses
BUS 255MGT 112

The Customer Service Certificate is a minimum of 24 credit hours. Please use our Tuition and Fees page to calculate your approximate cost.

*Students will be responsible for additional classroom materials and tools.

Official John A. Logan Bookstore Apparel, Merchandise & Gifts

Accreditation information

Program learning outcomes information.

[Department] Faculty Contact. Example: Automotive Faculty Contact

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Faculty Name and any additional degree information. Example: Joe Smith, MBA

Position. Example: Associate Professor – Auto Collision Technology

Phone: (618) 985-2828 Ext.

  1. Proficiency exams are available for OFT 116 (requiring a production test as well as
    40 wpm with no more than three errors on a three-minute straight-copy timing) and
    OFT 117 (requiring 55 wpm with no more than three errors on a three-minute
    straight-copy timing) for students entering the program with a sound background in
    keyboarding. See your advisor or the chairperson of the Business Department for
    information. ↩︎