John A. Logan College is committed to equal opportunities for all students. The College has established procedures for the fast and fair resolution of student complaints. Students are welcome to contact the Student Liaison to discuss issues, identify which process to follow, or prepare for steps within a process. Click here for more information about the Student Liaison.

Student Complaint Procedure

If you have a complaint, please refer to the procedures outlined in the Student Guidebook and/or Administrative Procedure 831.

If you have a complaint that cannot be resolved by the College you have the option to contact the Illinois Community College Board.
Click here for more information about contacting the Illinois Community College Board.

Student Concern/Comment

If you have a Concern or Comment you would like to share please use our Concern/Comment Form.

Distance Learning Students

If you are an online student and feel that your complaint has not been satisfactorily resolved through the Student Complaint Procedure you may contact the Illinois Community College Board when seeking a resolution.

If you are a student living out of the State of Illinois you may also file your complaint with the state in which you reside: Student Complaint Information by State

State Authorizations

John A. Logan College is authorized to provide distance education to students in all states. Currently no programs that lead to professional licensure are offered fully online to students living outside of Illinois.

To request documentation related to our participation in SARA or other state authorizations, please email d2lsupport@jalc.edu

Distance Learning Student Resources

The National Council for State Authorization Reciprocity Agreements (NC-SARA) has developed a variety of resources specifically designed for students. Click the links below to learn more:

• Student Consumer Protections: Learn about the policies that NC-SARA has established for member institutions and states to help strengthen protections for students and assure program quality.
• Student Complaints: If you are a student – or another member of a college or university community – and you are interested in filing a complaint about your college or university, please view this information to learn more about the process.
• Professional Licensure Information: NC-SARA has a variety of resources regarding professional licensure, including a directory that provides contact information for five programs (counseling, nursing, psychology, social work, and teacher education) that lead to a professional license.
• Institution Directory: Find institutions’ and State Portal Entity contact information in this directory. Select a state from the drop-down list to view participating SARA institutions in that state.
• Which Program is Right for Me? If you are a student considering a distance education program, the resources on this page will help you in your research. NOTE: This will become the entry point to the program catalog.