Type of Complaint

Academic Complaints

Related to classroom or instructional issues, such as:

• Grade Appeals – Disputes regarding final course grades or grading procedures
• Course Information – Issues with the accuracy, accessibility, or clarity of course materials and expectations
• Faculty Communication – Concerns about response times, clarity in instruction, or availability of faculty
• Faculty Performance – Complaints regarding teaching effectiveness, professionalism, or adherence to syllabus guidelines

Non-Academic Complaints

College-related concerns outside the classroom, including:

• Student Services – Issues with advising, financial aid, student activities, or other campus resources
• Policy Violations – Alleged breaches or misapplications of College policies
• Student to Student Complaints – Grievances by one student against another, typically involving allegations of misconduct, harassment, or behavior that violates the College’s code of conduct.
• General Campus Concerns – Complaints about facilities, campus safety, or interactions with staff

Civil Rights Complaints

Potential violations of civil rights laws or policies, including:

• ADA Compliance – Accessibility concerns or failure to provide reasonable accommodations
• Sex-Based Misconduct – Sexual harassment, assault, or gender-based discrimination
• Discrimination and Harassment – Based on race, ethnicity, religion, gender, disability, or other protected categories

Code of Conduct Violation

• Acts of Dishonesty Outside of the Classroom
• Academic Dishonesty
• Alcohol, Drug, or Tobacco
• Disruption or Interference with College Operations
• Facilitation of Misconduct
• Gambling
• Hazing
• Misuse of Communication, Electronic Devices, and Technology
• Non-Compliance with Authority
• Physical Abuse
• Policy Violation
• Sexual Misconduct
• Theft and Property Damage
• Unauthorized Building Occupancy
• Verbal Abuse, Bullying, and Cyberbullying
• Violations of Disciplinary Terms
• Weapons Possession

Referral for Resources

• Addiction
• Clothing
• Course Materials/Textbooks
• Employment
• Families
  • Childcare
  • Diapers or other supplies
• Food Insecurity
  • Lacking regular access to food
  • Food insecurity affecting children
  • Limited food supply
• Housing Insecurity
  • Experiencing homelessness
  • Unstable or at-risk housing situation
  • Facing potential housing displacement
• Legal Assistance
• Mental Health Needs
• Physical Health Needs
• Transportation
  • Vehicle maintenance or reliability issues
  • Limited access to fuel
  • Risk of withdrawal due to transportation barriers
• Utilities

Potential Safety Concern

• Behaviors which regularly interfere with classroom environment or management
• Notable change in academic performance – poor or inconsistent preparation
• Notable change in behavior or appearance
• Impairment of thoughts – verbal or written
• Overly aggressive behaviors toward others; inability to set limits or re-direct focus
• Poor decision-making and coping skills
• Inappropriate or strange behavior
• Low frustration tolerance
• Overreaction to circumstances
• Lack of resiliency
• Writings and comments endorsing violence; unusual interest in violence
• Indirect or direct threats in writings or verbalizations
• Lack of empathy and concern for others; inability to care
• Anger management problems
• Threats to others
• Appearance of being overly nervous, tense or tearful
• Expression of suicidal thoughts or feelings of hopelessness

Academic Performance

• Missed Assignments
  • Submitting assignments days or weeks after the deadline without prior communication
  • Frequently requesting deadline extensions but still failing to turn in work
  • Completing in-class activities but not turning them in for credit
  • Ignoring or not responding to instructor emails or reminders about missing work
  • Failing to submit major projects or research papers that heavily impact the final grade
  • Turning in incomplete work that does not meet assignment requirements
• Low Grades
  • Repeatedly scoring below average or below passing on quizzes, tests and/or exams
  • Performing poorly on assignments due to lack of effort, misunderstanding instructions, or rushing through the work
  • Scoring well on homework but failing tests
  • Receiving consistently low marks on essays or reports due to weak writing, lack of analysis, or missing key elements
  • Failing to demonstrate improvement despite feedback and opportunities for revision
  • Performing well in class discussions but struggling on written or multiple-choice assessments
  • Performance is declining over time despite previous success

Attendance Concern

• Frequent Absences
  • Missing multiple classes without explanation
  • Sporadic attendance with no clear pattern
  • Extended absences without notifying the instructor
  • Chronic absenteeism affecting academic performance
• Tardiness and Leaving Early
  • Consistently arriving late to class
  • Frequently leaving before class ends
  • Disrupting the learning environment when entering/exiting
  • Providing excuses that do not align with attendance policies
• Unverified or Excessive Excuses
  • Repeatedly claiming illness or personal emergencies
  • Providing vague or questionable reasons for missing class
  • Asking for last-minute deadline extensions due to absences
  • Using family, work, or travel as frequent justification

Classroom Behavior Concerns

• Disruptive Behavior
• Talking during lectures or group discussions
• Frequent interruptions or speaking out of turn
• Using phones or other devices inappropriately
• Making distracting noises (tapping, whispering, etc.)
• Side conversations that disrupt learning
• Disrespectful or Inappropriate Behavior
  • Challenging the instructor or classmates in a hostile manner
  • Dismissive or rude comments towards others
  • Inappropriate language or gestures
  • Ignoring instructions or refusing to follow class policies
  • Demeaning or mocking other students’ contributions
• Lack of Engagement or Participation Issues
  • Sleeping during class
  • Arriving late or leaving early without valid reasons
  • Refusing to participate in discussions or activities
  • Constantly asking unrelated or off-topic questions
• Excessive Dependency on Instructor
  • Repeatedly asking the same questions without applying feedback
  • Expecting the instructor to provide answers instead of guidance
  • Over-relying on office hours instead of independent effort
• Technology Misuse
  • Browsing unrelated websites during class
  • Playing games or watching videos on devices
  • Texting or taking calls during instruction

Code of Conduct Violation

• Acts of Dishonesty Outside of the Classroom
• Academic Dishonesty
• Alcohol, Drug, or Tobacco
• Disruption or Interference with College Operations
• Facilitation of Misconduct
• Gambling
• Hazing
• Misuse of Communication, Electronic Devices, and Technology
• Non-Compliance with Authority
• Physical Abuse
• Policy Violation
• Sexual Misconduct
• Theft and Property Damage
• Unauthorized Building Occupancy
• Verbal Abuse, Bullying, and Cyberbullying
• Violations of Disciplinary Terms
• Weapons Possession

Referral for Resources

• Addiction
• Clothing
• Course Materials/Textbooks
• Employment
• Families
  • Childcare
  • Diapers or other supplies
• Food Insecurity
  • Lacking regular access to food
  • Food insecurity affecting children
  • Limited food supply
• Housing Insecurity
  • Experiencing homelessness
  • Unstable or at-risk housing situation
  • Facing potential housing displacement
• Legal Assistance
• Mental Health Needs
• Physical Health Needs
• Transportation
  • Vehicle maintenance or reliability issues
  • Limited access to fuel
  • Risk of withdrawal due to transportation barriers
• Utilities

Potential Safety Concern

• Behaviors which regularly interfere with classroom environment or management
• Notable change in academic performance – poor or inconsistent preparation
• Notable change in behavior or appearance
• Impairment of thoughts – verbal or written
• Overly aggressive behaviors toward others; inability to set limits or re-direct focus
• Poor decision-making and coping skills
• Inappropriate or strange behavior
• Low frustration tolerance
• Overreaction to circumstances
• Lack of resiliency
• Writings and comments endorsing violence; unusual interest in violence
• Indirect or direct threats in writings or verbalizations
• Lack of empathy and concern for others; inability to care
• Anger management problems
• Threats to others
• Appearance of being overly nervous, tense or tearful
• Expression of suicidal thoughts or feelings of hopelessness

Code of Conduct Violation

• Acts of Dishonesty Outside of the Classroom
• Academic Dishonesty
• Alcohol, Drug, or Tobacco
• Disruption or Interference with College Operations
• Facilitation of Misconduct
• Gambling
• Hazing
• Misuse of Communication, Electronic Devices, and Technology
• Non-Compliance with Authority
• Physical Abuse
• Policy Violation
• Sexual Misconduct (link to Title IX reporting options page)
• Theft and Property Damage
• Unauthorized Building Occupancy
• Verbal Abuse, Bullying, and Cyberbullying
• Violations of Disciplinary Terms
• Weapons Possession

Referral for Resources

• Addiction
• Clothing
• Course Materials/Textbooks
• Employment
• Families
  • Childcare
  • Diapers or other supplies
• Food Insecurity
  • Lacking regular access to food
  • Food insecurity affecting children
  • Limited food supply
• Housing Insecurity
  • Experiencing homelessness
  • Unstable or at-risk housing situation
  • Facing potential housing displacement
• Legal Assistance
• Mental Health Needs
• Physical Health Needs
• Transportation
  • Vehicle maintenance or reliability issues
  • Limited access to fuel
  • Risk of withdrawal due to transportation barriers
• Utilities

Potential Safety Concern

• Behaviors which regularly interfere with classroom environment or management
• Notable change in academic performance – poor or inconsistent preparation
• Notable change in behavior or appearance
• Impairment of thoughts – verbal or written
• Overly aggressive behaviors toward others; inability to set limits or re-direct focus
• Poor decision-making and coping skills
• Inappropriate or strange behavior
• Low frustration tolerance
• Overreaction to circumstances
• Lack of resiliency
• Writings and comments endorsing violence; unusual interest in violence
• Indirect or direct threats in writings or verbalizations
• Lack of empathy and concern for others; inability to care
• Anger management problems
• Threats to others
• Appearance of being overly nervous, tense or tearful
• Expression of suicidal thoughts or feelings of hopelessness