Desire2Learn accounts are created automatically when you enroll in classes. Currently the account creation and enrollment process takes about 24 hours to complete.


Your account information:

  • Was emailed to the Primary Personal Email Account that you provided during registration
  • The email notification contains a student's Username, Email Address, Student ID, and Password to log into JALC systems.

Example of email received:

Your Volmail UserName is: 2981234
Your Volmail Email is:
Your Volmail Password is:T12x58!?

Login Issues: If you have difficulty logging in please contact IT at: or ext: 8388. Help with Student Accounts.


If you have experienced a technical problem in Desire2Learn with a test, posting to a discussion, etc., you should contact a Desire2Learn Administrator by email or call during the regular work week: Monday - Friday 8:00 a.m. - 4:30 p.m.
For help, please contact:

  • Learning Resource Center
    • 618.985.2828, Ext. 8278
  • Krystal Reagan - Associate Dean for Education Technology


Questions about course content should be directed to the instructor for that specific course.