Technology Support Technicians perform analytical, technical, and administrative work in the planning, installation and maintenance of new and existing devices and workstations; prepare progress reports for all work performed; and recommend to management the support or nonsupport of evaluated products.

Essential Functions and Responsibilities

• Serve as point of contact for campus users seeking technical assistance over the phone, walk-in, or email
• Distribute, install, setup, troubleshoot, and inventory computer systems, telecom equipment, network equipment and audio/visual equipment in accordance with standard procedures
• Create and support various issues relating to user accounts on campus approved systems
• Support and train users in the use of technology, including developing training materials
• Submit and manage IT work order requests
• Utilize and maintain knowledge bases, FAQs, and vendor documentation
• Demonstrate excellent communication skills and patience to handle a variety of situations of personalities
• Provide effective resolutions to user issues, while maintaining communications and monitoring incidents through resolution
• Manage and coordinate IT student work staff in handling user support activities
• Ability to lift and transport moderately heavy equipment such as projectors, computers, and printers
• Provide guidance and explain policies and procedures to end-users
• Position requires availability to work evenings or weekend for events, special projects, or emergencies
• Other duties as assigned

Required Qualifications

• Associate’s degree
• One year of work experience with audio/visual equipment and computer setup, operation, and troubleshooting
• Knowledge of computer network infrastructure/architecture
• Ability to follow directions and complete assignments independently
• Ability and willingness to learn new technologies 

Preferred Qualifications

• Associate’s degree or higher in computer-related fields
• Two or more years of work experience with audio/visual equipment and computer setup, operation, and troubleshooting.
• Computer system-related certifications

Deadline to Apply: Open until filled

Type of Position: Full-time; Non-Teaching Professional; Level 1 

Hours: 40 hours weekly 

Salary range starts at: $40,000

Complete a John A. Logan College professional application.

You may contact us at 618-985-2828 Ext. 8273 or email humanresources@jalc.edu

John A. Logan College
Office of Human Resources Room C116
700 Logan College Drive
Carterville, IL 62918