Job Description

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Technology Support Technician

Job Type: Non-Teaching Professional


Technology Support Technicians perform analytical, technical, and administrative work in the planning, installation and maintenance of new and existing devices and workstations; prepare progress reports for all work performed; and recommend to management the support or nonsupport of evaluated products.

Essential Functions and Responsibilities

  • Serve as point of contact for campus users seeking technical assistance over the phone, walk-in, or email.
  • Distribute, install, setup, troubleshoot, and inventory computer systems, telecom equipment, network equipment and audio/visual equipment in accordance with standard procedures.
  • Create and support various issues relating to user accounts on campus approved systems.
  • Support and train users in the use of technology, including developing training materials.
  • Submit and manage IT work order requests.
  • Utilize and maintain knowledge bases, FAQs, and vendor documentation.
  • Demonstrate excellent communication skills and patience to handle a variety of situations of personalities.
  • Provide effective resolutions to user issues, while maintaining communications and monitoring incidents through resolution.
  • Manage and coordinate IT student work staff in handling user support activities.
  • Ability to lift and transport moderately heavy equipment such as projectors, computers, and printers.
  • Provide guidance and explain policies and procedures to end-users.
  • Other duties as assigned.
  • Position requires availability to work evenings or weekends for events, special projects, or emergencies.
  • Duties must be performed on John A. Logan campus or designated locations.

Required Qualifications

  • Associate’s degree
  • One year of work experience with audio/visual equipment and computer setup, operation, and troubleshooting.
  • Knowledge of computer network infrastructure/architecture
  • Ability to follow directions and complete assignments independently
  • Ability and willingness to learn new technologies

Preferred Qualifications

  • Associate’s degree or higher in computer-related fields
  • Two or more years of work experience with audio/visual equipment and computer setup, operation, and troubleshooting.
  • Computer system-related certifications

Deadline to Apply: August 11, 2022, at the close of business

Type of Position: Full-time; Professional Staff; Level 1 

Hours: 40 hours per week 

Salary range starts at: $40,000

Send a John A. Logan College Non-Teaching Professional application (PDF) cover letter, resume and copy of all transcripts to or mail it to the address listed below.

John A. Logan College
Office of Human Resources Room C116
700 Logan College Drive
Carterville, IL 62918

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