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Technology Support Technician

Job Type: Professional


Technology Support Technicians perform analytical, technical, and administrative work in the planning, installation and maintenance of new and existing devices and workstations; prepare progress reports for all work performed; and recommend to management the support or nonsupport of evaluated products.

Essential Functions and Responsibilities

  • Serve as point of contact for campus users seeking technical assistance over the phone, walk-in, or email
  • Distribute, install, setup, troubleshoot, and inventory computer systems, telecom equipment, network equipment and audio/visual equipment in accordance with standard procedures
  • Create and support various issues relating to user accounts on campus approved systems
  • Support and train users in the use of technology, including developing training materials
  • Submit and manage IT work order requests
  • Utilize and maintain knowledge bases, FAQs, and vendor documentation
  • Demonstrate excellent communication skills and patience to handle a variety of situations of personalities
  • Provide effective resolutions to user issues, while maintaining communications and monitoring incidents through resolution
  • Manage and coordinate IT student work staff in handling user support activities
  • Ability to lift and transport moderately heavy equipment such as projectors, computers, and printers
  • Provide guidance and explain policies and procedures to end-users
  • Position requires availability to work evenings or weekend for events, special projects, or emergencies
  • Other duties as assigned

Required Qualifications

  • Associate’s degree
  • One year of work experience with audio/visual equipment and computer setup, operation, and troubleshooting
  • Knowledge of computer network infrastructure/architecture
  • Ability to follow directions and complete assignments independently
  • Ability and willingness to learn new technologies 

Preferred Qualifications

  • Associate’s degree or higher in computer-related fields
  • Two or more years of work experience with audio/visual equipment and computer setup, operation, and troubleshooting.
  • Computer system-related certifications

Deadline to Apply: Open until filled

Type of Position: Full-time; Non-Teaching Professional; Level 1 

Hours: 40 hours weekly 

Salary range starts at: $40,000

Complete a John A. Logan College professional application.

You may contact us at 618-985-2828 Ext. 8273 or email

John A. Logan College
Office of Human Resources Room C116
700 Logan College Drive
Carterville, IL 62918